UK Deliveries & Charges
Delivery
All orders are processed and dispatched the same day as orders are received 1st class Royal Mail
A £2.50 delivery is charged per order and not per item
UK Delivery Information
2. Orders must be placed by 14:00pm for next day delivery.
3. Orders paid by bank transfer will be despatched once payment has cleared.
4. Some orders will require signature upon delivery.
5. Morfa Bay Adventure accept no responsiblity for loss when incorrect delivery details have been given by the customer. Please double check you have given the right delivery information.
6. Orders returned to Morfa Bay Adventure by the carrier due to being unable to obtain a signature from the customer, will have a redelivery charge applied.
EU Cancelation Rights
1. The customer has the right to cancel their order within 7 days of receiving the goods by contacting us in writing, this can be done via post, or email.
2. Once we have received your cancelation in writing we will issue a returns number. The customer then has a further 14 days to return the goods to us for a full refund.
3. During the cancelation period, if the customer wishes to be refunded before goods are returned to Morfa Bay Adventure, the customer is legally bound to return the goods to us.
4. We can not offer refunds when gift vouchers are purchased and then shipped.
5. We can not offer returns or refunds for products which we have ordered in from the manufacturer.
EU Returns Policies
1. Items must be returned within 14 days from the date a returns number is issued.
2. For any return, please contact Morfa Bay Adventure by emailing play@morfabay.com, or by calling us on 01994 452091.
3. Please have your order or invoice number along with details of the item you wish to return, and the particulars of any exchange required.
4. No return will be accepted without a returns number. The package will be returned to the sender if a valid returns number isnt displayed on the package.
5. Please have your order or invoice number along with details of the item you wish to return, and the particulars of any exchange required.
6. Items must still have their tags attached and include any appropriate packaging along with the receipt.
7. Goods which are soiled, dirty, smelling of smoke etc; will not be accepted, except if the item is faulty.
8. The customer is responsible for the carriage charges for any return, unless the goods are faulty.
9. For your own protection we advise you to return any items via an insured method of delivery which requires a signature.
10. Morfa Bay Adventure are not responsible for items which are not received and not insured adequately.
11. Upon receiving the returned item we will post any requested exchanges and process the refund within 48 hours.
12. If you have any further queries regarding returns, please send us an email to play@morfabay.com or call us on 01994 452091
Christmas Closing Times
Our office will be closed from the 22nd of December 2007 to the 4th of January 2008.
UK Christmas Delivery
We strongly advise that customers make their order by 17th December for orders to arrive by 21st December
EU Christmas Returns Policy
Goods purchased between the 15th of November 2007 and the 21st of December 2007 can be returned for an exchange or full refund until the 7th of January 2008. After this date our normal returns policy will resume
